Managing Human Factors – Defining Management

What do we need to Manage?​

Ask the class what needs managing?​

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• The aircraft and its components​
• The battery life, what does this equate to?? Time​
• Why does time need managing?? What does it affect? (Human factors eg fatigue, hunger, stress) What is it related to? (Weather changes, daylight, the mission etc) How can we manage   time? (Preflight briefings, Communicate TEM early, Make safe decisions early)​
• What human factors need managing? Could this be unique to each person? Eyesight, Hunger, Fatigue, Glare, Sunscreen​
• Team – people coordination and cohesion​
• Safety, What safety aspects need considering? (The location, other people – public and property, Whs – crew, aircraft, operation) How do we achieve this? (SOPs, briefings, TEM)​
• The Mission, How do we manage the mission? (Mission planning, weather, commercial pressures)​
• Workload management, How can we manage workload? (Prioritisation, decision making, time management)​

How do we manage?

1. Follow Company SOPs – Why were they created? For a reason…remember TEM
2. Actively Mission Plan – Prior Preparation Prevents Piss Poor Performance (6Ps)
3. Team Briefing – Shared Mental Model (Raise SA and Mission Goals), Safety
4. Dynamic Management – What happens when things don’t go to plan – Reality.
5. Experienced people manage more intuitively as they rely on long term memory for reliable workable options. Hence can achieve goals more effectively. Experience is situational not just age or time in company. In your team you may have experts in different area, use them.

Management is the engaging of the brain and doing! If you’re not doing anything, you can’t be managing. But let’s look further…

Management is an Action, a behavioural skill:

How do we Strategically manage?

  Mission Planning, Briefings are a start

How do we Dynamically manage?

  Often not well in Abnormal situations

They Plan, Implement and Evaluate, its cyclic as it continuously reassesses the operating environment. How does this transfer to flight and mission management?

FDODAR is a successful Management model.

In reviewing business strategic management models we see that FDODAR compares directly with it in the management steps.

The “Startle Effect” is that moment when our Situational Awareness deflates when our world has changed relative to our expectations.

Usually there is a swear word associated with it. It’s the debilitating moment that occurs during emergencies or during surprises as our brain tries to make logic out of our sensory inputs.

IT IS IMPORTANT TO MOVE THROUGH THIS TIME AS QUICKLY AS POSSIBLE. – TRAINING AND ‘TOOLS’  help this.